All items must be paid for in full at the time of ordering
Before you purchase it is advisable to visit our showroom and view our products if this is not possible it may be better to order one item to make sure that it is what you require - this will avoid costly return
Doors made to customers specification must be paid for in advance and will not be refunded unless faulty or damaged
We highly recommend you do not book fitters until your order has been received and checked.
Please make sure you check products for defects when they are delivered.
Do not try to install any defective product. If a product has been installed we will assume that it was checked, as recommended, and deemed fit-for-purpose.
Cancelation of non stock items prior to delivery are subject to a 25% restocking charge when ordered in store
We reserve the right to refuse the return of any correctly supplied goods that have been ordered by the customer in store
Refunds willl not be made until the items have been returned to us and inspected
It is important with deliveries to try and accept goods when the courier is in your area if not this can mean delays out of our control. Some courier companies will only deliver to the kerb if this is not suitable please state at the point of order so a solution may be organised
The cost returns is down to the customer unless goods are damaged/faulty at the time of delivery a responsable person must be present to inspect and sign for the goods as damage will not be accepted after the courier has left
Any correspondence regarding the return of goods or refunds must be done via email when ever possible if an email address is not available then via telephone or letter - distance contract must use the PDF form to cancel
If goods are noticed to be damaged on delivery please refuse them and return them via the courier this will stop any returns charge being made
It is important to inspect the doors prior to your joiner arriving to fit them. In the event of there being damage that can not be seen through the packaging or a mistake on the door size. This will save any un necessary charges from your joiners if they are unable to do the job.
All timber products must be stored flat and in a dry environment
All doors either Internal or External are Engineered - This means that the doors are over veneered and that the internal structure will be made up of mixed species - special care must be taken when treating engineered doors and we stress that Varnish/ Water based products/Oils/Wax or Wood preservatives are not suitable for use on these doors - If in doubt what to use please contact our in house decorator
All timber products must be treated prior to hanging with an oil based high performance wood stain eg Sikkens – varnish (Not suitable for some External Doors Please read manufacturers recommendations) – primer – base coat–top coat to the Recommended level i.e. internal doors minimum of 2 coats and external 4 coats with the final application applied after fitting All cut outs hinges – lock and letter boxes including top & bottoms of doors must be treated with the same amount
Engineered doors must not be treated with Danish Oil or anything similar
When treating External doors with clear stain it can lead to discolouration as there are either very low or no u values in these products. Manufacturers will not guarantee their doors if this is used.
It is recommended that pre-glazed external doors after hanging have clear silicone run round the edge of the glass both inside and out
All doors must be thoroughly inspected prior to treatment or hanging of both wood and glass as a refund for products or joiners fees will not be made
Wood can vary in colour and grain depending on batches
Doors should not be hung where there are freshly plastered walls or where plastering is going to take place after hanging
Before fitting it is recommended that the instruction affixed to the door be read carefully
Any pre-finished door will lose its guarantee if the finish is removed and not retreated
ANY PURCHASES MADE OVER THE TELEPHONE WILL NEED TO BE VERIFIED BY PRODUCTION OF THE CARD USED PLUS A UTILITY BILL ON DELIVERY OR COLLECTION